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Frequently Asked Questions
What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
Which shipping methods do you provide?
Delivery is available via international couriers such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does the delivery take?
Generally, it takes about one week for in-stock goods. For non-stock items, the delivery time is 15-30 days depending on the order quantity.
What is the warranty period for your products?
We provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
How do you handle customs and door-to-door delivery for international shipments?
We offer different solutions based on your experience: for experienced importers, we ship via standard international express. For those without import experience, we can manage customs, taxes, and door-to-door delivery directly.
Are there specific shipping routes for North American regions?
Yes, we can ship directly to the United States. For orders under 600 dollars, there is typically no tax applied.