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Frequently Asked Questions
What are your accepted payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are the terms of delivery for international orders?
We ship via major couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does the delivery typically take?
Generally, it takes about one week if the goods are in stock. For custom or bulk orders not in stock, delivery time ranges from 15-30 days depending on the quantity.
Do your medical instruments come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded from this warranty.
How do you handle customs clearance for specialized regions?
If you have import experience, we ship via international express. For clients without experience, we can provide solutions that include handling customs and taxes for direct door-to-door delivery in certain regions.
Are your products certified for medical use?
Absolutely. Our products maintain high-quality standards and carry certifications including CE, ISO, and FDA to ensure compliance with global medical requirements.