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Frequently Asked Questions
Are you a professional manufacturer of medical instruments?
Yes, we are a professional manufacturer specializing in emergency medical equipment, orthopedic fracture fixators, and rehabilitation therapy products.
What are the primary applications for this external fixation device?
This mini universal external fixation instrument is specifically designed for the palm and fingers to correct deformities and ensure stable fracture fixation in clinical hospital settings.
What quality certifications do your products carry?
Our products are fully certified with international standards including CE, FDA, ISO9001, ISO13485, and EN1865, ensuring the highest safety and performance.
What is the typical lead time and shipping process?
The standard lead time is normally 15-25 days after receiving the deposit. We primarily ship through major international ports such as Shanghai, China.
Do you provide after-sales service and technical guidance?
We provide a 12-month warranty from the date of receipt. During the warranty period, we supply free spare parts along with technical guidance for any necessary replacements.
What are the trade and payment terms?
Our standard terms include a 30% deposit via T/T after order confirmation, with the 70% balance paid against the bill of lading, or via L/C.
XOVEC Orthopedic Implants
