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Frequently Asked Questions
What are your supported payment methods?
We accept various payment methods including T/T (Bank Transfer), Western Union, Money Gram, and PayPal for your convenience.
What are the available delivery terms?
We cooperate with major international couriers such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS to ensure safe and fast delivery.
How long does the delivery take?
Generally, if the goods are in stock, delivery takes about one week. For items not in stock, the lead time is approximately 15-30 days depending on the order quantity.
Does your product come with a warranty?
Yes, we provide a 1-year warranty on our products. Please note that wearing parts like drill bits and screwdrivers are excluded from this warranty.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 1 PCS, making it easy for clinical trials or small-scale medical requirements.
Can you provide samples before bulk orders?
Yes, samples are available for quality evaluation. Please contact our support team to arrange sample logistics.
XOVEC Orthopedic Implants
